1. What means Pause Not Off?
Pause Not Off is a contemporary clothing brand created around the idea that slowing down doesn’t mean stopping. We create comfortable, thoughtfully designed pieces that go beyond home and bedtime — made to move effortlessly through the rest of your day.
2. Where does Pause Not Off ship?
We currently aim to ship across India. However, certain pin codes or regions may be considered unserviceable by our logistics partners. If your delivery location is unserviceable, you will be notified during or after placing your order.
3. How long does it take to process my order?
Orders are processed and prepared for dispatch within 4–5 business days of placing the order.
4. How long will my order take to arrive?
Once your order has been dispatched, it is expected to be delivered within 6–7 working days.
Please note that delivery timelines may vary depending on your location, courier operations, weather, public holidays, or other circumstances beyond our control.
5. How much does shipping cost?
Shipping charges are calculated inclusive based on the weight and volume of your order.
6. How can I track my order?
Yes. Once your order has been dispatched, you will receive a tracking link via email and WhatsApp, allowing you to follow your order’s journey.
If you have any questions regarding your delivery, you can contact us at pausenotoff.in@gmail.com
7. Can I change the size of my order after placing it?
Yes. If you accidentally select the wrong size while placing your order, you can contact us within 24 hours of placing your order to request a size change.
You can DM us on Instagram or email us at pausenotoff.in@gmail.com with your order number and the correct size you would like.
Size changes are subject to availability and can only be made before your order enters the relevant processing or dispatch stage.
8. Can I cancel my order?
No. Orders cannot be cancelled once they have been placed.
However, if you have selected the wrong size, you may contact us within 24 hours to request a size change, subject to availability.
9. What happens if the product I ordered is unavailable?
While we make every effort to ensure that products shown on our website are available, there may occasionally be instances where an item becomes unavailable at the time your order is placed.
If you have already completed the payment and the product is found to be unavailable, we will issue a full refund within 24 hours of your order being placed.
10. Do you accept returns?
We currently do not accept returns. Due to hygiene and garment-safety reasons, we only offer exchanges in case of a fitting issue, subject to our exchange policy.
11. Can I exchange a product if the fit isn’t right?
Yes. We offer exchanges only for fitting issues.
Exchange requests must be raised within 5 days of delivery by emailing pausenotoff.in@gmail.com
The product must be unworn, unused, unwashed, in its original condition, and have all original branding and return tags intact.
12. What do I need to provide for an exchange request?
Please email us within 5 days of delivery with:
* Your order number
* The reason for the exchange
* A clear photograph of the garment
* A clear photograph of the original branding/garment tag and return tag
* A clear photograph showing the fitting concern
All exchange requests are subject to inspection and approval.
13. Can I remove the tag before trying the garment?
No. We strongly recommend trying the garment with the tag still attached.
Once the original tag has been cut, removed, or damaged, the product will not be eligible for exchange.
14. Can I exchange a product if I selected the wrong size?
If you realise you selected the wrong size within 24 hours of placing your order, please contact us by Instagram DM or email and we can request a size change, subject to availability.
After this 24-hour window, the order cannot be changed. Once delivered, an exchange is only possible if there is a fitting issue, subject to our exchange policy.
15. Can I exchange only one piece from a set?
No. If your product was purchased as a set, the complete set must be returned for an exchange.
16. What if the size I want for an exchange is unavailable?
If your exchange is approved but the requested size is unavailable, store credit may be issued.
17. What condition does my product need to be in for an exchange?
The product must be:
* Unworn and unused
* Unwashed
* In the same condition as delivered
* Free from stains, damage, broken stitches, alterations, or signs of wear
* In its original packaging
* With all original branding and return tags fully intact
The product must also match the original order, barcode, and records in our system.
18. Will slight colour differences be considered a defect?
No. Minor variations in colour, texture, or appearance may occur due to screen settings, lighting, photography, or the natural characteristics of the fabric.
Such variations are not considered defects and do not qualify for an exchange.
19. What if I receive the wrong or damaged product?
Every order is carefully checked and inspected before dispatch. If you believe there is an issue with your order, please contact us at pausenotoff.in@gmail.com with your order number and clear photographs of the product and the concern.
Our team will review the issue and guide you further.
20. How should I care for my outfit?
Care instructions are mentioned on the individual product page for every outfit. Following the recommended care instructions will help maintain the fabric, finish, and fit of your garment over time.
21. What does the fabric feel like on the skin?
Comfort comes first for us.
Our fabrics are thoughtfully chosen to feel soft, breathable, and comfortable against the skin. We look for fabrics that allow you to move freely and feel at ease throughout your day — easy to wear, easy to live in, and easy to style.
22. Do your styles run true to size?
Most of our styles are designed to fit true to size.
If you prefer a more relaxed or roomier fit, you may choose to size up. The size guide available on each product page will help you choose the best fit for you.
23. Can I place an order as a gift?
Yes, you can place an order as a gift.
Please note that, by default, orders are shipped with price details included. If you are sending an order directly to someone as a gift, please keep this in mind when placing your order.
24. How can I contact Pause Not Off?
For any order, delivery, or exchange-related queries, you can reach us at:
pausenotoff.in@gmail.com
You can also DM us on Instagram for assistance.
Please include your order number so we can assist you promptly.