Refund policy

At Pause Not Off, every order is carefully checked, packed, and inspected before it is dispatched. We ensure that the correct product, size, and quantity are verified before your order leaves our studio.

Exchanges

Due to hygiene and garment-safety reasons, we accept exchanges only in case of a fitting issue. An exchange request must be raised within 5 days of delivery by emailing us at pausenotoff.in@gmail.com

To raise an exchange request, please provide:

* Your order number

* The reason for the exchange

* A clear photograph of the garment

* A clear photograph of the original branding/garment tag and return tag

* A clear photograph showing the fitting concern

An exchange will only be processed after the product has been inspected and approved by our team.

Conditions for Exchange are -

The product must:

* Be completely unworn and unused

* Be unwashed and in the same condition in which it was delivered

* Have the original branding tag and return tag fully intact and attached

* Be free from stains, marks, broken stitches, damage, alterations, or any signs of wear

* Be returned in its original packaging

* Match the original product, barcode, and order records in our system

Please try the garment before removing the tag. You may try it on with the tag attached to check the fit. Once the tag has been cut, removed, or damaged, the product will not be eligible for exchange.

If the product was purchased as a set, the complete set must be returned. Individual pieces from a set cannot be exchanged separately.

Exchanges We Do Not Accept

We do not accept exchanges:

* For a wrong size or colour selected by the customer while placing the order

* If the exchange request is made after 5 days of delivery

* If the product has been worn, washed, altered, damaged, or improperly handled

* If the original tags have been removed or damaged

* If there are stains, marks, broken stitches, or other signs of wear

* If the product does not match the original order or our records

* Due to minor variations in colour, texture, or appearance caused by screen settings, lighting, photography, or the natural characteristics of the fabric

Please note: Slight variations in colour, texture, or design may occur and are not considered defects or fitting issues.

Exchange Approval & Replacement

All exchange requests are subject to inspection and approval. If your exchange is approved and the requested size is available, we will arrange a replacement for the same product purchased.

If the requested size is unavailable, store credit may be issued. We reserve the right to decline an exchange request if any of the above conditions are not met.