Privacy policy

WE DO NOT OFFER RETURNS & REFUNDS
Welcome to Pause Not Off, the official website of our brand. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you interact with our website and services.

1. Information We Collect

When you visit our website, browse our products, or place an order, we may collect the following information:

A. Personal Information

* Name

* Email address

* Contact number

* Billing and shipping address

* Order and purchase details

* Information provided when contacting us for customer support or exchanges

* Payment-related information required to process your order

Payment information is securely processed through trusted third-party payment providers. We do not store your complete card or banking details.

B. Non-Personal Information

We may also automatically collect certain technical and usage information, such as:

* Browser type and version

* Device information

* IP address

* Cookies and similar technologies

* Pages viewed and website interactions

* General website usage and performance data

2. How We Use Your Information

We use the information we collect to provide a smooth and secure shopping experience, including to:

* Process, confirm, and deliver your orders

* Send order confirmations, updates, and delivery notifications

* Provide customer support and respond to enquiries

* Process eligible exchanges and related requests

* Improve our website, products, and services

* Understand how visitors use our website and improve its functionality

* Prevent fraudulent, unauthorized, or suspicious activity

* Comply with applicable legal and regulatory requirements

If you choose to subscribe to promotional communications, we may also use your contact information to send you updates about Pause Not Off, including new launches, offers, and other brand communications.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers where reasonably necessary to operate our business and provide our services. These may include:

* Payment gateways — to securely process payments

* Logistics and delivery partners — to process and deliver your orders

* Website and technology service providers — to operate and maintain our website

* Analytics providers — to understand website performance and usage

* Marketing or communication service providers — where you have provided the necessary consent

* Legal or regulatory authorities — where disclosure is required by applicable law or a valid legal request

We only share information where reasonably necessary for the relevant purpose and, where applicable, require service providers to handle information appropriately.

4. Cookies

Welcome to Pause Not Off, the official website of our brand. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you interact with our website and services.

Our website may use cookies and similar technologies to improve website functionality, understand how visitors interact with our website, and provide a better browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

5. Data Security

We take reasonable and appropriate measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Payment transactions are processed through secure third-party payment providers. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

6. Your Rights

Depending on applicable law, you may have the right to:

* Request access to the personal information we hold about you

* Request correction or updating of inaccurate information

* Request deletion of your personal information, subject to applicable legal requirements

* Opt out of promotional communications at any time

* Raise a concern regarding the way your personal information is handled

To exercise any applicable rights or make a privacy-related request, please contact us using the details provided below.

7. Third-Party Links & Services

Our website may contain links to or integrations with third-party websites, platforms, payment providers, social media services, or other external services.

Pause Not Off is not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their respective privacy policies before providing them with your personal information.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to address the matter.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements.

Any updated version will be published on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.